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Return Policy

We want you to be completely happy with your purchase and so if you're not happy with your purchase, we will gladly accept your return.

  • You must notify us of your intent to return at hello@jackandlink.com within 7 calendar days of receiving your order.  Please provide the name on your order and order number.
  • Personalized items are not returnable.
  • Returns must then be received within 14 business days of your initial email notifying us of your return.
  • Returned item MUST be returned in all original packaging and in the original condition received.
  • Return shipping is the responsibility of the buyerso it is recommended that tracking be purchased in order to properly track your return.
  • Refund will be made within 5 business days of receiving your returned item in the original method of payment, minus the cost of original shipping.

Order Issues

If there are any issues with your order please reach out to us within 7 days of receiving your order at hello@jackandlink.com

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